Frequently Asked Questions (FAQ)

  1. How do I place an order?
    Placing an order is easy: visit our website or use our mobile app, register with your phone number, select your desired package, make the payment, and receive your disposal schedule.
  2. What time is the waste disposal service provided?
    Service begins at 9:00 AM and ends by 11:00 AM. The maximum duration is 2 hours. With prior agreement with the building community, earlier service may be arranged.
  3. When should I place the waste bag at my door?
    You must place the waste bag at your door no later than 9:00 AM. If it’s placed later, the waste will not be collected.
  4. What happens if I place an order at or after 2:00 AM?
    If you order before 2:00 AM (e.g., at 1:50 AM on May 12), pickup will be on May 12.
    If you order after 2:00 AM (e.g., at 2:10 AM on May 12), service begins the next day — May 13.
  5. What if I forget to leave the bag on the pickup day?
    The courier will leave a new bag on your doorknob. However, the visit is counted as completed and won’t be rescheduled.
  6. Can I leave two bags the next day if I forgot to leave one the day before?
    Unfortunately, no. For example, if you have a “Comfort+” plan (daily service for two weeks) and miss a day, that day is still counted. The courier leaves a new bag but will only collect one bag per scheduled day — extra bags will not be taken or carried forward.
  7. What should I do for my first order if I don’t have your branded bag?
    You can use your own bag (up to 35L in volume), but it must be tightly sealed. A branded bag will be left for future use.
  8. Should the bag be tightly sealed?
    Yes! Always ensure the bag is well sealed.
  9. Can I request a one-time pickup?
    Yes. We offer a special one-time service, which can also be used alongside ongoing plans.
  10. How do I receive my pickup schedule after payment?
    Once payment is complete, your pickup calendar will appear in your profile.
  11. Is cash or in-person payment possible?
    No. Payments are only accepted online via card for security and efficiency.
  12. What is the quality of the bag and cleanliness standards?
    Our bags are high-quality, made from special material, and lightly scented to prevent odors.
  13. What happens if the bag is leaking or improperly placed?
    The courier will not collect it. Our support team will contact you with further instructions.
  14. How can I contact customer support?
    Via email, Messenger, or by calling: +995 595 90 86 80
  15. Who does Pickup.ge help through its social responsibility program?
    • Free service for people with disabilities
    • Student employment program